Guest Information/FAQ

STOP PRESS - HOTEL NOW FULLY WIRED FOR BROADBAND ACCESS - NO CHARGE FOR USE!!!

Hardwire Access in Conference & Bedrooms and Wireless in Public Areas and Conference Rooms

Smoking

In line with the changes in legislation the house is now designated as a no smoking zone from the 1st July 2007. Facilities for smokers have been provided in the garden and close to the bar. This includes numerous watertight ashtrays (produced by a local company!) and an all year round sheltered facility (produced by our maintenance department). We are required to remind you at every entrance to the house that it is not possible to smoke within so please excuse the additional signage... 

Accounts

Credit cards, personal cheques and travellers cheques, or of course cash are all most welcome.

Afternoon Tea

Afternoon teas are served each day in the lounge. Tea can also be brought to your room if preferred.

Animals

For a charge of £5.00 per pet, per night, dogs and small pets are welcome at the Hotel. However they are not permitted in the Dining Room, and we request that they are kept on a leash in the grounds. Owners are responsible for their pet's behaviour (although unfortunately pets cannot be held responsible for their owners!)

Arrival & Departure

Rooms are available after 2pm on the day of your arrival, unless prior arrangements have been made. We respectfully request that our guests vacate their room by 11.00am on the day of departure, otherwise an additional charge may be made. We are most happy to assist with the storage of luggage regarding a late departure, and would ask that you please advise us when you are ready for your luggage to be brought down.

Babysitting

Babysitting requirements can be set up by prior arrangement.

Beauty Salon

Nikita Beauty Salon is located on site. Advance bookings are recommended for this popular service. Facials, Massage, Non-surgical Facelifts, Muscle Toning and Manicures/Pedicures are all available. N.V. Perricone, La Phyto & Glyderm are the main products used for treatments. Bookings can be made directly on 01752 880444 or alternatively through the main switchboard number below. Visit www.nikitasalon.co.uk for more.

Bedboards and Bedding

Bedboards are available, as are extra blankets, pillows and hot water bottles. Please do not hesitate to contact Reception.

Car Hire

Self Drive cars and taxis can be arranged through Reception.

Children and Pets

Both children and pets are welcome all year round with a small B&B charge made for children over 6 and under 14 sharing parents room. There is a charge of £5.00 per pet, per night although owners are responsible for their good conduct. Please have a look at our  Dog Friendly page!

Deposits

A deposit of £20.00 per room is required to confirm a room booking. This is taken at time of booking by credit card or by cheque within 3 working days. Failure to confirm bookings may result in the booking being cancelled by the hotel.

For Terms & Conditions relating to Accommodation Bookings please see bottom of page.

Doctor

In case of illness, a doctor can be contacted at all times via the Reception.

Early Morning Tea

A tray of tea and/or coffee can be brought to your room each morning at a pre arranged time. Please order at Reception. This will be charged to your account. There are tea & coffee making facilities in your room.

Fax & Photocopying & Emails

Documents may be copied or transmitted by arrangement with Reception.

Fire Precautions

On the back of your bedroom door you will find details of action to be taken in the event of a fire. Please acquaint yourselves with these procedures and methods of escape once you have settled into your room, and please inform us if you are hard of hearing or have any special difficulties.

Laundry / Dry Cleaning / Shoe Cleaning

An iron and ironing board is available in your room. Washing and dry cleaning can also be arranged. Please leave your clothes with Reception before 9.00am for same-day service. This service is available Monday to Friday.

Newspapers

Should you require a newspaper, please inform Reception before 9.00pm the night before. The cost will automatically be charged to your room bill.

Picnic Lunches

If you are exploring the area, or indeed just wish to have something with you for your journey, then we would be delighted to provide you with a picnic lunch. These can be ordered at breakfast for that particular day.

Porterage

This is available at all times and can be arranged through Reception

Reception

A Receptionist is available from 7.00am - 11.00pm daily. Should any guest wish to make an early departure, we ask that they notify us beforehand in order that the necessary arrangements can be made for the settlement of accounts. There is also overnight cover for your security.

Restaurant & Bars

Breakfast from 7.00am Monday - Friday - 8.00am Weekends & Bank Holidays

Luncheon from 12 noon - light snacks as served

Sunday Roast Luncheon 12 noon - 2.30pm

Dinner 7.00pm - 9.00pm

Please note that on Fridays and Saturdays the last orders are at 9.30pm.

We have a no smoking policy in the restaurant. Our bar provides a friendly atmosphere and is an ideal place to meet before dining, or just to enjoy a relaxing drink.

In summer the terrace is regularly used for Dining throughout the day.

Room Service

An extensive Room Service Menu is available between 7.00am and 10.30pm. This includes snacks, main courses and beverages and can be supplemented by the dinner menu during the evening. There is no additional charge for Room Service.

Smoking

In line with the changes in legislation the house is now designated as a no smoking zone from the 1st July 2007. Facilities for smokers have been provided in the garden and close to the bar. This includes numerous watertight ashtrays (produced by a local company!) and an all year round sheltered facility (produced by our maintenance department). We are required to remind you at every entrance to the house that it is not possible to smoke within so please excuse the additional signage... 

Telephone

Direct dial telephones are available in all our bedrooms. Telephone calls are charged per unit and will automatically be added to your bill. There is also a laptop point in each telephone for remote communications.

Valuables

Articles of value should be deposited at Reception. The hotel is not responsible for valuables left in guests rooms or elsewhere in the hotel. May we also advise you not to leave valuables in cars as the hotel is not liable for losses from, or damage to, vehicles in the car park.

Wake-Up Calls

Please book your call with Reception before 11.00pm. Alternatively, your telephone can be programmed to do this automatically.